6 Ways to Attract Customers to Your Online Store

Running an online store is quite a different prospect to running a traditional brick-and-mortar store. But, both need to attract customers in order to thrive.

It’s about driving an audience to the store and keeping them engaged, where hopefully they’ll become customers and be repeat buyers. With an online store, the goal is to drive traffic, increase conversions, and build a loyal customer base.

We’ll detail six ways in which you can attract customers to your online store and boost your business's success.

1. Optimize your website

First impressions matter, and your website is often the first point of contact for potential customers. There are a lot of websites out there –71% of all businesses have a website, and a new website is built every three seconds according to Forbes.

However, it takes users just 0.05 seconds to form an opinion about your website. Hence, the window for catching their attention is incredibly brief. Thus, you need to ensure that your online store is visually appealing, user-friendly, and optimized for both desktop and mobile devices. Optimize page loading speed, simplify the navigation, and make the checkout process seamless.

A well-designed and intuitive website creates a positive user experience, encouraging customers to explore and make purchases.

2.  Create compelling content

Content drives the internet, and that is no different for your online store.

Creating compelling copy, graphics, and possibly even video plays a vital role in attracting and engaging customers. High-quality and relevant content that resonates with your target audience will drive traffic and eventually sales.

It’s also key to emphasize your business’s values, as 82% of shoppers want a brand's values to align with theirs. Concepts like community, diversity, and sustainability need to be communicated through your site’s content to drive the point home.

3. Utilize social media

Social media platforms have immense potential for promoting your online store and reaching a broader audience. 130 million social media users worldwide engage with shopping posts every month, with digital ad spend estimated to increase 20% in 2023.

To use social media effectively, you need to identify the platforms your target customers frequent and establish a strong presence there. Create engaging posts, share product updates, offer exclusive discounts, and encourage customer interaction. Leverage influencer marketing by partnering with influencers in your industry to expand your brand's reach. Social media also allows you to build a community and generate word-of-mouth referrals.

4. Offer incentives and discounts

Everyone loves a good deal, so consider offering incentives and discounts to attract customers to your online store. Provide exclusive discounts for first-time buyers or limited-time offers to create a sense of urgency. Implement a customer loyalty program to reward repeat purchases and encourage customer retention. Free shipping, BOGO (Buy One, Get One) offers, and referral programs are also effective strategies to entice customers and boost sales.

5. Prioritize excellent customer service

Exceptional customer service is essential for attracting and retaining customers. Offer multiple communication channels such as live chat, email, and phone support to address customer inquiries and concerns promptly. Provide detailed product descriptions, sizing guides, and clear return policies to enhance the buying experience. Promptly resolve any issues or complaints to showcase your dedication to customer satisfaction. Positive reviews and word-of-mouth recommendations resulting from outstanding customer service can significantly impact your online store's success.

6. Offer a seamless payment experience

This last tip is not really a traffic driver, but it probably plays the most important role – converting your audience into sales.

Offering cashless payment options enables customers to pay quickly and effectively, increasing conversion and your bottom line. In addition, having multiple options like credit card, bank transfer via FPX, e-wallets like Touch ‘n Go and GrabPay, and even a buy now, pay later option greatly enhances the customer experience.

With Tekkis t-Pay, you can integrate fast, seamless checkout into your online store with the following features:

• Easy to set up with no coding or programming knowledge required.
• Free to use with no subscription or hidden fees. You only pay when you make a sale.
• Practical and usable, supporting a range of payment methods including credit card, bank transfer via FPX, as well as e-wallets.
• Secure and reliable with 24/7 customer support.

Level up your online store with Tekkis today by getting in touch with us. Our friendly Customer Experience team is always ready to assist.

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